Contact us

Technical and account support

Our friendly team would love to hear from you.
support@blazestack.com

Contact information

For general queries, including partnership opportunities, please email.
sales@blazestack.com

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“Blazestack is a budget-friendly addition to any department and should be added as the go-to for their Fire Investigations program. It is easy, efficient, and customizable — all for a great price!”

Lt. Michael Jones

IAAI-CFI, Lubbock Fire Marshal’s Office

"Blazestack provides consistency in fire investigations and customizable reports that follow NFPA 921 & 1033. With their high level of customer service, Blaze Stack has exceeded all of our expectations for years".

Investigator Mark Mertens

IAAI CFI, Grapevine Fire Department

"Blazestack customer service is unbeatable! Whenever there is a question, login issue, or a change request to be done, their support team is always available for a quick fix or answer any questions".

Captain Bert Scott, NAFI CFEI

Longview Fire Department

"Blazestack has made fire scene writing a breeze! Their format to input information makes it a fast and easy process and has saved us countless hours on report writing".

Fire Marshal

Polk County

FAQs

Feeling unsure? These may help!

How does Blazestack determine pricing for each department?

Pricing is based on department size, number of investigators, storage needs, and optional modules such as AI or GovCloud. Volunteer departments and state agencies are priced differently to keep costs fair and scalable.

Do you offer fixed-fee annual pricing?

Yes. Most agencies choose a predictable annual subscription. Multi-year terms are available and often offer better pricing.

Is Blazestack CJIS-compliant?

Yes. Blazestack is built to align with CJIS Security Policy 5.9/6.0 and includes required controls such as audit logging, encryption, and access restrictions.

What happens if our department needs more storage?

Most departments never exceed included storage. If needed, expanded storage tiers and retention options are available.

Do you support AWS GovCloud deployment?

Yes. Agencies with heightened governance requirements can select GovCloud (U.S.) as an optional upgrade.

How long does onboarding take?

Most departments fully onboard within 2 to 4 weeks depending on size, workflows, and data migration.

Can we migrate data from another system into Blazestack?

Yes. We support importing structured data, evidence, reports, and media from legacy or competing systems.

Does Blazestack support multi-agency or task-force workflows?

Yes. Departments can collaborate on cases, share evidence, and add assisting agencies with role-based access.

Are there discounts for volunteer fire departments?

Yes. Pricing scales down for small and volunteer departments.

Do we need in-house IT resources to run Blazestack?

No. Blazestack is fully cloud-hosted and requires no internal IT infrastructure. All updates and security operations are managed by us.

Is training included?

Yes. All subscriptions include onboarding sessions for investigators, admins, and leadership. Additional training is available if needed.

How is support handled?

Support is included and covers troubleshooting, configuration, and workflow questions. Enterprise SLAs are available for departments that require them.

Can we customize forms or workflows?

Yes. Departments can create custom fields, identifiers, and forms to match local reporting requirements.

Do you allow on-premise or hybrid deployments?

Yes. Private cloud or hybrid deployments are available for agencies with strict data-control requirements.

What happens if we need to add more users?

Users can be added at any time. Annual plans adjust at renewal based on user count.

How do you handle data retention and deletion?

We support department-specific retention schedules and can automate archival and purging based on state or agency requirements.

Does Blazestack integrate with our CAD or RMS system?

Yes. We support CAD and RMS integrations and can build custom connectors when required.

Do you support formal RFP, RFQ, or BAFO processes?

Yes. We regularly participate in RFPs, RFQs, RFIs, and BAFO negotiations and can provide security, compliance, and technical documentation.

Can you provide security documentation such as CJIS self-attestation, SOC 2, or ISO 27001?

Yes. We maintain a CJIS self-attestation and provide SOC 2 and ISO 27001 documentation under NDA for procurement review.

Do you have standard government contracting terms?

Yes. Our agreements include government-friendly terms such as non-appropriation, liability limitations, data ownership, and confidentiality language.

Are you able to sign state-specific data security agreements or privacy addendums?

Yes. We can execute state, county, or city-specific DPAs, cyber policies, or data-security addendums.

Who owns the data we put into Blazestack?

Your department retains full ownership of all case files, evidence, reports, and metadata. Blazestack is the custodian, not the owner.

Where is our data stored?

Data is stored in secure U.S.-based AWS regions, with optional deployment to AWS GovCloud (U.S.) for added governance.

Can Blazestack sign CJIS Security Addendums (CSAs)?

Yes. We can work with your CSA authority to complete required documentation and meet access control, audit, and encryption standards.

Can you provide Certificates of Insurance (COI)?

Yes. We can provide COIs including general liability, cyber liability, and professional liability.

Do you support cooperative purchasing or piggyback contracts?

Yes. Depending on the jurisdiction, agencies can often purchase through cooperative or existing contracts to speed procurement.

Can you comply with state-specific indemnification or liability caps?

Yes. We regularly negotiate terms to align with state statutory requirements and governmental immunity rules.

What documentation can you provide for IT and procurement reviewers?

We can provide SOC 2 reports, ISO 27001 overview, CJIS self-attestation, HIPAA materials, network diagrams, data retention plans, backup and disaster recovery policies, and incident response plans.

Do you support multi-year contracts?

Yes. Two to five year contracts are common and often preferred by procurement teams.

Can you complete security questionnaires and vendor-risk assessments?

Yes. We complete standard security, IT, and vendor-risk questionnaires as part of onboarding and procurement.

Yes. We can provide a W-9 and register as a vendor in your state, city, or county procurement portal.

Can Blazestack provide a W-9 and register as a vendor in our state?

Do you assist with grant justification or grant-funded projects?

Yes. We frequently help departments prepare the technical and workflow descriptions needed for grants.

Are background checks required for Blazestack staff?

If required by CJIS or state law, Blazestack personnel who access systems can undergo background checks.

Can Blazestack support audits or public records (FOIA) requests?

Yes. We provide audit trails, activity logs, and structured exports for agencies subject to FOIA or state-equivalent public records laws.